Faq

1. About the product
Q: What material are your dresses made of?
A: We select high-quality fabrics, such as cotton, chiffon, silk, etc. The specific material composition is marked on each product detail page. You can check it carefully before purchasing.
Q: How to choose the size?
A: We provide a detailed size chart (including bust, waist, length and other measurement data). It is recommended to refer to it to measure your best size. If you still have questions, you can contact customer service for advice.
Q: Will the actual color be different from the picture?
A: We try our best to restore the real color, but there may be slight color difference due to differences in monitors or light.
2. About the order
Q: How long will it take to ship after placing an order?
A: Weekday orders are generally shipped within 1-3 days, and postponed on weekends or holidays. After shipping, you will be notified of the logistics order number by email.
Q: How to modify/cancel the order?
A: You can contact customer service within 30 minutes after the order is paid to try to modify/cancel. Orders that have exceeded the time limit or have been shipped cannot be cancelled.

Q: Can I issue an invoice?
A: Yes, please note the invoice header and tax number when checking out. We will send a paper invoice with the goods or send an electronic invoice to your email.

3. About delivery
Q: How much is the delivery fee?
A: Domestic orders are free shipping for orders over XXX yuan, and XX yuan shipping is charged for less than the full amount; international shipping is automatically calculated according to the destination, and the specific amount can be seen at checkout.

Q: Do international orders need to pay customs duties?
A: The customs duties policies of different countries/regions are different, and the recipient may need to pay them by himself. It is recommended to understand the local customs regulations in advance.

4. About returns and exchanges
Q: Can I return or exchange the goods if I am not satisfied with them?
A: We support 7 days of unconditional return and exchange (the goods must be intact and the tags are not removed). For details, please refer to our "Return and Exchange Policy".

Q: How long will it take to receive a refund for the return?
A: After we receive the return and check it, we will process the refund within 3-5 working days. The specific arrival time depends on the payment method.