Shipping Policy

Thank you for choosing us! We are committed to providing you with efficient and reliable global delivery services. Below are the details of our delivery policy, please read carefully to ensure smooth delivery.

1. Delivery Area
We support global delivery, covering the following major countries and regions:

North America: United States, Canada

Europe: United Kingdom, France, Germany, Italy, Spain, etc.

Asia Pacific: Australia, Japan, Singapore, South Korea

Other regions: Please visit the official website or contact customer service to confirm whether delivery is supported

2. Delivery Time
Order processing time: 1-3 working days (excluding weekends and holidays).

Standard Shipping

Domestic orders: 3-7 working days

International orders: 7-15 working days (specific time varies depending on the customs policy of the destination)

Express Shipping (optional, additional charge required)

Domestic orders: 1-3 working days

International orders: 3-7 working days

⚠️ Note:

International transportation may be affected by customs inspections, holidays or force majeure factors (such as weather, epidemics), resulting in delays.

You are responsible for import duties or taxes (if any), and the specific fees are subject to local customs regulations.

3. Delivery costs
Domestic orders: Free shipping for orders over [XX USD/EUR], and [XX] shipping fee for orders under [XX].

International orders: Shipping fee is automatically calculated based on the destination and weight (displayed at checkout).

4. Order tracking
After the order is shipped, you will receive a confirmation email with the logistics tracking number and tracking link.

You can check the status of the package in real time through the official website of the logistics company (such as DHL, FedEx, USPS, etc.).

5. Delivery problem handling
The package was not delivered/lost?

If the logistics company shows that it has been delivered but has not received it, please check the surrounding storage points (such as property, neighbors) first.

If it is confirmed to be lost, please contact customer service within 30 days after shipment, and we will assist in the investigation or reissue/refund.

Wrong address?

Please be sure to check the delivery information! If the package is returned due to an incorrect address, you need to place a new order and pay the shipping fee.